Pre-Order Terms & Conditions

1. Introduction

Thank you for supporting the 2025 Lest We Forget Collection. This limited-edition range is designed to honour all Australians who have served in the Australian Defence Force.

The Lest We Forget Collection is produced once per year and is available via pre-order only.

Please read the following terms carefully before making a purchase. By placing a pre-order, you agree to the terms outlined below.

2. Pre-Order Overview

  • The 2025 Lest We Forget Collection is available exclusively through pre-order to ensure you can secure your preferred size and design.
  • Pre-orders close on 13 February 2025, and all products will be made in a single production run.
  • Delivery is guaranteed before ANZAC Day (April 25, 2025) to ensure your order arrives in time for the occasion.

3. Payment & Pricing

  • Full payment is required at checkout to secure your pre-order.
  • Prices include GST, and shipping fees are calculated at checkout.

4. Estimated Delivery Time

  • We aim to dispatch orders by the 4th of April 2025, ensuring delivery before ANZAC Day 2025.
  • While we strive to meet this timeline, unexpected production or shipping delays may occur. If delays arise, customers will be promptly notified.

5. Shipping & Tracking

  • All orders will be shipped via Australia Post, and tracking details will be provided once dispatched.
  • Customers are responsible for ensuring their shipping details are correct at checkout. We are not liable for lost or delayed deliveries due to incorrect information provided at the time of purchase.

6. Cancellations & Refunds

  • All pre-orders are final once placed and cannot be cancelled or refunded. By placing a pre-order, you agree to the stated production and delivery timelines.
  • Refunds or replacements will only be offered if the product is faulty, not as described, or does not meet consumer guarantees under Australian Consumer Law (ACL).

7. Consumer Rights & Faulty Items

  • Under Australian Consumer Law (ACL), customers are entitled to a refund, replacement, or repair if a product is faulty, not as described, or unfit for purpose.
  • If your item arrives damaged or defective, please contact us within 7 days of receipt with photos of the issue, and we will arrange a resolution.

8. Changes to Your Order

  • Once your pre-order has been placed, we cannot make changes to items, shipping options, delivery addresses, or payment methods.
  • As all Lest We Forget Collection products are produced in a single, limited-edition production run, all pre-orders are final and cannot be cancelled or modified unless required under Australian Consumer Law (ACL).
  • If you notice an issue with your order, please contact us immediately at info@phxworkwear.com.au while we cannot guarantee modifications, we will do our best to assist you before production begins.

9. Contact Information

For any questions regarding your pre-order, please reach out to us at:
Email: info@phxworkwear.com.au

 

">